This website is operated by SilkySkin, also referred to in these Terms and Conditions as “we”, “us” or “our”. 

The website Policies and Terms and Conditions are subject to change or update occasionally to meet the requirements and standards. Therefore, the customer is encouraged to frequently visit these sections to be updated about the change on the website. Modifications will be effective on the day they are posted.

Disputes, Intellectual Property Rights & Jurisdiction and Governing Law

The Saudi Arabia is our country of domicile

All intellectual property on our website, including without limitation any trademarks, graphics, images, copyright, layout, and design of our website are owned by SilkySkin or our content suppliers.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.

The Saudi Arabia is our country of domicile

Emails
When you sign up with us, you will have a choice whether you receive emails from us. If you initially chose to, you could always change your mind by unsubscribing to our emails. We do not send unsolicited emails to you.

Disputes, Intellectual Property Rights & Jurisdiction and Governing Law
All intellectual property on our website, including without limitation any trademarks, graphics, images, copyright, layout, and design of our website are owned by SilkySkin or our content suppliers. All matters concerning SilkySkin that are in dispute will be governed by the laws.

Age Confirmation
Customers using the website who are Minor/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.

Orders
After you have placed an order with us, and we come to know that there are going to be delays in shipping it to you (outside of those prescribed), or that we are out of stock, we will contact you immediately to notify you of the delay.

Payment
We accept payments via Visa and MasterCard Credit/debit cards and in SAR.

Refunds will be done only through the Original Mode of Payment.

Transaction
The Cardholder must retain a copy of the transaction record and Merchant policies and rules.

Pricing
All prices are displayed in your home country's currency, inclusive of GST. The shipping cost of our product is not included in the price and may vary depending on your location. Once you enter your address onto our website, the relevant shipping cost will appear.

Promotional Codes:

1. SilkySkin Discount Codes (“the Code”)

a. The Code is defined as any promotional offer which provides a discount to the customer, whether via the SilkySkin website, Instagram, affiliate websites or influencers.

 2. Terms and conditions of the Code

a. SilkySkin may amend or terminate the Code at any-time, without notice.

b. The Code is not valid if used in conjunction with Express Shipping or any other Code provided by SilkySkin.

c. The Code may only be used once per customer unless otherwise stated.

d. If you return items purchased using a promotional code, we will subtract the value of the promotional code from your refund.

e. The code is only valid for transactions valued over $100.

f. SilkySkin reserves the right to void the transactions where prohibited.

g. Please be advised that Free Shipping is not applicable to the following countries: Afghanistan, Central African Republic, Angola, Algeria, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Christmas Island, Comoros, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Israel, India, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Norfolk Island, Palestinian Territories, Russia, Rwanda,  São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Syria, Tanzania, Togo, Tristan da Cunha, Tunisia, Turkmenistan, Uganda, U.S. Outlying Islands, Western Sahara, Zambia, Zimbabwe

Risk
Upon delivery, the risk of loss or damage to the product is transferred to the customer.

Your Information

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Your account is your responsibility, and you shall maintain the confidentiality of your account regardless of any unauthorized access gained by others. If you believe your account may no longer be secure, please contact us immediately. Please make sure the contact information you give to us is correct. If you enter someone else’s information, then you warrant that you are authorized by that person to provide that information. If you choose to create an account with us, you must keep your password safe.

90 Day Money-Back Guarantee
SilkySkin offers a money-back guarantee on selected SilkySkin products. The SilkySkin 90-day Money Back guarantee is valid for the SilkySkin IPL Hair Removal Handset only. All other SilkySkin products are warranted for 12 months from the date you receive them. Please refer to Warranty in our terms and conditions.

Warranty
Your SilkySkin product is warranted for a period of 12 months from the date you receive it. The warranty does not cover the following and is not limited to; loss, misuse, accident, alteration, servicing, use with unauthorized accessories and any other conditions beyond normal use.  The SilkySkin Warranty covers the device only, the incurrence of any additional charges is the responsibility of the customer. These include but are not limited to: Shipping, and Customs and Duties Tax. 

If you would like to request a warranty claim, kindly contact customer services at support@silkyskin.uk and our friendly team will assist you.

Cancellations & Returns
We do not offer cancellations or returns unless the product has a technical fault. In that unlikely event, please contact our customer services at supoort@silkyskin.uk and we will either refund you or offer a replacement product.

If the product is damaged upon arrival to you, or it is not as described, please contact us immediately at support@silkyskin.uk and we will organize a replacement.

Refused Deliveries
If you refuse to accept delivery of your item/s and the courier must send it back to our warehouse, you will be charged a USD$75 restocking fee plus any other shipping related charges and refunded the remaining amount paid. If your parcel is lost, destroyed, or damaged on its way back to us, your refund will not be processed.

IPL Treatment
IPL stands for Intense Pulsed Light, and it is a safe and non-radiating light wave targeting the melanin in the hair by converting light to heat to target the hair follicle. Because of this energy conversion a small percentage of customers may experience some redness and light swelling after an IPL treatment, but it should subside after a few days. Some customers may also experience some brown marks which darken and then fade after a few days. We recommend using a decent quality moisturizer immediately after each treatment to keep the skin hydrated and cool, and always use a high SPF sunscreen when going outdoors. Please always consult your doctor if you are unsure if IPL treatment is right for you. People with Epilepsy should not use this product as the IPL emits a bright flash. 

Microdermabrasion Treatment
Microdermabrasion is a non-chemical, non-invasive and very safe procedure where the device uses a microcrystalline tip with vacuum suction to remove the outer most dry and dead skin cells to reveal a healthier and more youthful looking skin. Please always consult your doctor if you are unsure if microdermabrasion treatment is right for you.

Shipping and Local Destination Tax & Duties
We ship everywhere in the world unless stated otherwise. Please note, SilkySkin has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. SilkySkin advises the customer to check with the local customs agency before placing the order.

Silkyskin.uk will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia